FREQUENTLY ASKED QUESTIONS
In Marmarina.es you have the option to register and create your user account to make your purchases or process your basket without registration.
Browse our website and fill your basket with the products that you like the most.
Once you have made your purchase and payment, you will receive an email confirming your order.
We will work online and we will guide you step by step, in a simple way, through all the steps to follow.
We will send you a form for you to fill in your data and later, we will send you an online draft so you can check that everything is correct.
Once the appropriate corrections or changes have been made, we will send you your final product.
In case of purchase of Invitations from our collections, in 24-48 business hours we will send you the form so that you can indicate your names, wedding date and the necessary information.
Once you have sent us this form, we will get to work on the design of your products, for which we will send you a draft in 48-72h to check that everything is correct.
Once the ok is received from you, we will have a production time between 2 and 3 weeks to send you your products.
* Shipping and production times vary depending on the item to be customized. You can check these details in the "Additional Information" section of each product when making your purchase.
Yes, by accessing the "Orders placed" section of your account, you will be able to know the status of your order at any time.
In the event that you have purchased through the guest purchase option, you will be able to track your order through the link that we have provided in the confirmation email.
Yes, you can modify your order as long as it has not been processed. If you would like to modify it once it has been processed, you should contact us by calling +34 656 537 041 or through the email address firstname.lastname@example.org
For any questions in this regard, do not hesitate to contact us by calling +34 686 570 886 or through the email address email@example.com.
IF YOU HAVE ANY QUESTION,DO NOT HESITATE TO CONTACT US